SlotExpress Privacy Policy

At SlotExpress Casino, we take the protection of your personal data seriously. This Privacy Policy explains how we at SlotExpress Casino collect, use, store and protect the information you share with us when you visit slotexpress.com, register an account, or use any of our services. By accessing our platform, you agree to the practices described below.

Who We Are and How to Contact Us

Our casino is owned and operated by RegalTech Solutions Limitada, registered in Costa Rica, with payment services provided by Petillant Solutions Ltd in Cyprus. We operate under licence No. 0000087 issued by the Tobique Gaming Commission under the Tobique Gaming Act 2023. If you have any questions about how we process your data, you can reach our support team through live chat, our Help Centre at support.slotexpress.com, or by e-mail at [email protected].

Information We Collect

When you create an account with us, we collect the information necessary to verify your identity and comply with our legal obligations. Here at SlotExpress, we gather the following categories of data:

• Full name, residential address, date of birth and gender
• E-mail address and mobile phone number, which we may verify by SMS code
• Country of residence and preferred language
• Payment information related to deposits and withdrawals through methods such as Visa, Mastercard, bank transfer, Revolut, Google Pay, JetonCash, CASHlib and flexepin
• Technical data including IP address, device type, browser information and login activity
• Gaming activity, including the slots, Rail Races, Express Quests and other products you play

We only permit one account per player and one account per household, which allows us to monitor registrations and prevent duplicate accounts that could be used to abuse our welcome bonus or other promotions.

How We Use Your Data

Our SlotExpress platform uses your personal information for several legitimate purposes. We process your data to open and manage your account, verify your identity as part of our customer due diligence obligations, process deposits and withdrawals, and communicate with you about your account activity. We at SlotExpress Casino must complete customer due diligence within 30 days of your first deposit, before you wager 2,000 EUR of your own funds, or before any withdrawal is processed, whichever occurs first. Until this is done, we may suspend transactions including withdrawals.

We also use your data to:

• Detect and prevent fraud, money laundering and underage gambling
• Respond to your enquiries through our live chat and Help Centre
• Send you promotional communications, such as details about our VIP Lounge invitations, provided you have opted in to e-mail marketing in your profile settings
• Comply with regulatory requirements under our licence from the Tobique Gaming Commission
• Improve our games, Express Quests, Rail Races and overall platform performance

Legal Basis for Processing

We process your personal data based on the necessity of performing our contract with you, our legitimate interests in preventing fraud and operating our business, our legal obligations under gambling regulation, and, where applicable, your consent for marketing communications. You may withdraw your consent for marketing at any time by adjusting your profile settings or contacting our support team.

Sharing Your Information

Our SlotExpress Casino platform may share your data with trusted third parties who help us operate our services. This includes payment processors such as Petillant Solutions Ltd, identity verification providers, regulatory bodies including the Tobique Gaming Commission, and dispute resolution services such as EGIS, which we engage at [email protected] if a complaint remains unresolved after two months. We do not sell your personal data to third parties for their own marketing purposes.

We may also disclose information where required by law, to law enforcement agencies, or to comply with sanctions and anti-money laundering obligations, particularly given the list of restricted countries where our services are not available.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory and accounting obligations. Once this period expires, we securely delete or anonymize your information unless we are required to retain it longer under applicable law.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how you use our services. For full details on the types of cookies we use and how you can manage them, please refer to our separate Cookie Policy.

Your Rights

At SlotExpress, we respect your rights regarding your personal data. Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to our legal retention obligations
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact our support team via e-mail at [email protected] or through our Help Centre.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse or alteration. Our SlotExpress Casino systems use encryption and secure protocols for sensitive data such as payment details and identification documents. However, no method of transmission over the internet is completely secure, and we encourage you to also take steps to protect your own account credentials.

International Data Transfers

Given that we operate across multiple jurisdictions including the UK, Germany and France, your data may be transferred to and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place whenever such transfers occur, in line with applicable data protection standards.

Restricted Jurisdictions

We do not accept players from a number of restricted countries, including Afghanistan, Iran, Iraq, Israel, North Korea, Russian Federation, Syria, the United Kingdom, the United States, and others listed in our Terms and Conditions, as well as jurisdictions blacklisted by the FATF or sanctioned by the EU and UN. If you access our services from a restricted jurisdiction, we reserve the right to suspend your account and decline to process any transactions.

Children's Privacy

Our services are intended strictly for individuals who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that information and close the associated account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our platform after any changes constitutes your acceptance of the revised policy. Please note that the English version of our terms and policies prevails over any translated localizations, including Finnish, Norwegian, and Polish versions.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out. You can contact our team through live chat on slotexpress.com, visit our Help Centre at support.slotexpress.com, or send us an e-mail at [email protected]. We aim to respond to all complaints with a final answer within 10 days, extendable by a further 10 days where necessary. If your complaint remains unresolved after two months, you may escalate it to EGIS and subsequently to the Tobique Gaming Commission.